We Offer Free Shipping Worldwide! 

SHIPPING TIMES

Shipping times vary depending on location, but allow 7-15 business days for your order to arrive. If your item takes over 15 business days to arrive don't hesitate to contact us at support@valeurskinco.com we will confirm the status for you.

*Please note processing time could take up to 3 days 

COVID-19 Notice: Some packages may experience a 1-2 week shipping delay, as our logistics partners try to circumvent global lockdowns. 

 

REGIONS

 

North America

 

Canada (Canada Post) 7-12 Business Days

USA (Fedex & USPS) 7-12 Business Days

Mexico (RedPack) 7-12 Business Days

 

Africa

 

All of Africa

• Local Post 10-20 Business Days
• Insured DHL 7-12 Business Days (Recommended)

 

Australia

 

Australia (AU Post) 7-12 Business Days

New Zealand (NZ Post) 7-12 Business Days

 

Asia

 

Singapore (Legion Express) 3-4 Business Days

Malaysia (ABX Express) 3-4 Business Days

Philippines (DHL Only) Insured DHL 2-5 Business Days

Japan (Sagawa Express) 3-5 Business Days

Hong Kong (Kerry Express) 3-4 Business Days

India (India Post) 10-15 Business Days

United Arab Emirates (Emirates Post Or DHL)

• Local Post 10-15 Business Days

• Insured DHL 1-3 Business Days (Recommended)

Rest of Asia (Local Post Or DHL)

• Local Post 10-15 Business Days

• Insured DHL 1-3 Business Days (Recommended)

 

Europe

 

United Kingdom (Yodel) 3-7 Business Days

Ireland (An Post) 5-10 Business Days

Germany (DHL Paket) 4-6 Business Days

Switzerland, Sweden, Belgium & Denmark (Asendia) 5-9 Business Days

France (LaPoste) 4-6 Business Days

Italy (Posteitaliane) 4-6 Business Days

Rest of Europe (Swiss Post) 5-10 Business Days

 

South America

 

All of South America

• Local Post 10-20 Business Days
• Insured DHL 2-5 Business Days (Recommended)

 

 For countries that we noticed have a slow or unreliable postal service we have added the option of Insured DHL Express delivery. We recommend choosing this option if you see it, as this is a private carrier we can confidently send your package securely, regardless of the country. Some smaller countries may only have the DHL option due to issues we had with the local post losing orders.

DHL Express Delivery Takes 2-5 Business Days Globally 

 

HANDLING

All orders will typically be dispatched within 1-3 business days from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. ValeurSkinCo is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and ValeurSkinCo will assist as much as possible to trace a missing parcel. ValeurSkinCo is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

 

ValeurSkinCo is in no way responsible for any customs or import charges, charged to the customer by the shipping service.

 

SHIPPING INQUIRIES

Please direct any shipping related inquiries to support@valeurskinco.com.

 

90 DAY MONEY-BACK GUARANTEE

ValeurSkinCo is proud to offer a 90 day money back guarantee if you are dissatisfied with our Handset, for more details on our guarantee please click here.

 

REFUNDS & RETURNS

If your item arrives damaged or is malfunctioning you can return it and we will cover the shipping. You will need to return it in the condition that you received it in. This refund is valid within 1 year of purchasing. Email us at support@valeurskinco.com for more details.

 

If you are unsatisfied with your item you can return it for a full refund under the 90 day guarantee, you would have to trial the item for 70 days before exercising this option.

 

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